RETURN POLICY - REFUND TERMS FOR GOODS OF GOOD QUALITY - WITHDRAWAL RIGHT - UK, EUROPE AND REST OF THE WORLD
Most returns can be avoided by properly ensuring that the cave chosen has the right size for your pet. Please check the dimensions of the caves and compare to the height of your pet when sitting down and the length of your pet when lying down and check if your pet likes to lie down straight or curling up. Please refer to our caves' dimensions on FAQ Page.
This product is manufactured in the UK on behalf of Guisapet by Stewart Plastics under ISO9001:2008 accreditation. By the nature of the rotational moulding production process, it is unavoidably possible that some spots or specs may appear on the product surface.
If you are not happy with your purchase, please let us know as soon as possible. if you would like a refund/exchange, please contact us within 14 days after receiving your bed(this will be our initial conversation); then you will have 30 days following the date of arrival of your order to send the bed back to us. We are afraid that after 30 days following the date of arrival, no refund will be given. The beds are a kind of personal item and nobody likes to receive used items as brand new.
We will refund the payment to your original method. Please note that shipping costs(if applicable) are not refunded.
You should return your product as new, in the original packaging, and include any documentation along with the return.
You will be responsible for paying the shipping costs when sending the product(s) back to us.
You will be required to ship any returns on a prepaid basis(you are responsible for sending the goods back to us) - to the following address :
Guisapet UK Ltd, Murrells Hall, Blountswood Road, Hockley, Essex, SS5 6AD.
You are solely responsible for any items that are lost in your return shipment. Thus, we recommend that you insure your returns and obtain a tracking number for any items that you send back to us.
To initiate the refund process, please contact us at sales@guisapet.com.
RÜCKHOLpolitik - Rückerstattung BEDINGUNGEN FÜR DEN WAREN GUTE QUALITÄT - WARTE RECHTS - Großbritannien und Europa
Die meisten Erträge können durch geeignete sichergestellt vermieden werden, dass die Höhle hat die richtige Größe für Ihr Haustier gewählt. Bitte überprüfen Sie die Abmessungen der Höhlen und auf die Höhe Ihres Tieres zu vergleichen, wenn Sie nach unten und die Länge des Tieres sitzt beim Liegen und prüfen, ob die Tiere gerade hinlegen mag oder Eisstockschießen. Bitte beachten Sie unsere Höhlen Dimensionen auf FAQ Seite .
Wenn Sie nicht mit Ihrem Kauf glücklich sind, lassen Sie uns bitte so bald wie möglich wissen. wenn Sie eine Rückerstattung / Austausch erfahren möchten, kontaktieren Sie uns bitte innerhalb von 14 Tagen nach Ihrem Bett empfangen (dies wird unser erstes Gespräch sein); dann werden Sie von 30 Tagen nach dem Tag der Ankunft Ihrer Bestellung das Bett an uns zurück zu senden. Wir haben Angst, dass nach 30 Tagen nach dem Tag der Anreise erfolgen, sind Rückerstattung. Die Betten sind eine Art von persönlichen Gegenständen und niemand gebrauchte Gegenstände wie brandneue erhalten will.
Wir werden die Zahlung zu Ihrem ursprünglichen Methode zurück. Bitte beachten Sie, dass Versandkosten (falls zutreffend) werden nicht erstattet.
Sie sollten Ihr Produkt als neu, in der Originalverpackung zurück und umfassen alle Unterlagen zusammen mit der Rückkehr.
Sie werden für die Zahlung der Versandkosten verantwortlich sein, wenn das Produkt (e) an uns zurück zu senden.
Sie werden benötigt, auf Prepaidbasis keine Rückkehr zu versenden (Sie können die Waren für den Versand an uns zurück verantwortlich sind) - an folgende Adresse:
Guisapet UK Ltd, Murrels Hall, Blountswood Road, Hockley, Essex, SS5 6AD.
Sie sind für alle Elemente allein verantwortlich, die in Ihrer Rücksendung verloren. Daher empfehlen wir, dass Sie Ihre Rendite gewährleisten und eine Tracking-Nummer für alle Elemente erhalten, die Sie zu uns zurückschicken.
Um die Rückerstattung Prozess einzuleiten, kontaktieren Sie uns bitte unter sales@guisapet.com.
POLITIQUE DE RETOUR - CONDITIONS DE REMBOURSEMENT POUR LES BIENS DE BONNE QUALITÉ - RETRAIT DROIT - ROYAUME-UNI ET EUROPE
Les retours peuvent être évités en bien veiller à ce que la grotte a choisi la bonne taille pour votre animal de compagnie. S'il vous plaît vérifier les dimensions des grottes et de comparer à la hauteur de votre animal lorsque vous vous asseyez et la longueur de votre animal de compagnie en position couchée et vérifier si les animaux aiment se coucher droite ou le curling. S'il vous plaît se référer aux dimensions de nos grottes sur FAQ.
Si vous n'êtes pas satisfait de votre achat, s'il vous plaît laissez-nous savoir le plus tôt possible. si vous souhaitez un remboursement / échange, s'il vous plaît nous contacter dans les 14 jours suivant la réception de votre lit (ce sera notre première conversation); alors vous aurez 30 jours suivant la date d'arrivée de votre commande pour le lit de nouveau à nous. Nous avons peur que, après 30 jours suivant la date d'arrivée, aucun remboursement ne sera donné. Les lits sont une sorte d'objet personnel et personne aime recevoir les articles utilisés comme neuf.
Nous vous rembourserons le paiement à votre méthode originale. S'il vous plaît noter que les frais de port (le cas échéant) ne sont pas remboursés.
Vous devez retourner votre produit comme neuf, dans l'emballage d'origine, et inclure toute la documentation ainsi que le retour.
Vous serez responsable de payer les frais de port lors de l'envoi du produit (s) de nouveau à nous.
Vous devrez expédier les retours sur une base prépayée (vous êtes responsable de l'envoi des marchandises à nous) - à l'adresse suivante:
Guisapet UK Ltd, Murrels Hall, Blountswood Road, Hockley, Essex, SS5 6AD.
Vous êtes seul responsable de tous les éléments qui sont perdus dans votre envoi de retour. Ainsi, nous vous recommandons d'assurer vos déclarations et d'obtenir un numéro de suivi pour tous les éléments que vous envoyez de nouveau à nous.
Pour lancer le processus de remboursement, s'il vous plaît nous contacter à sales@guisapet.com.
RETORNO - Condiciones de pago para los bienes de calidad bueno - derecho de retiro - Reino Unido y Europa
Las devoluciones se pueden evitar así asegurar que la cueva ha elegido el tamaño adecuado para su mascota. Por favor, compruebe las dimensiones de las cuevas y en comparación con la altura de su mascota cuando usted se sienta y la longitud de su posición acostada mascota y ver si los animales como para extenderse derecha. Por favor refiérase a las dimensiones de nuestras cuevas en la página de preguntas frecuentes .
Si no está satisfecho con su compra, por favor háganoslo saber tan pronto como sea posible. si usted quiere un reembolso / intercambio, por favor en contacto con nosotros dentro de los 14 días siguientes a la recepción de su cama (esta será nuestra primera conversación); entonces usted tendrá 30 días a partir de la fecha de llegada de su pedido a la cama de nuevo a nosotros. Tenemos miedo de que después de 30 días de la fecha de llegada, no se dará ningún reembolso. Las camas son un tipo de objeto personal y nadie le gusta recibir artículos usados omo nueva.
Le devolveremos su pago original. Tenga en cuenta que los gastos de envío (si los hay) no son reembolsables.
Debe devolver el producto como nuevo, en su embalaje original y con todos los documentos y devolución.
Usted será responsable de pagar los gastos de envío al enviar el producto (s) de nuevo a nosotros.
Usted necesita enviar los rendimientos sobre una base de prepago (usted es responsable de enviar la mercancía a nosotros) - a la siguiente dirección:
Guisapet UK Ltd, Murrels Hall, Blountswood Road, Hockley, Essex, SS5 6AD.
Usted es el único responsable de los artículos que se pierden en su devolución. Por lo tanto, le recomendamos que asegure su rentabilidad y obtener un número de seguimiento para todos los elementos que se envían de nuevo a nosotros.
Para iniciar el proceso de reembolso, por favor contacto con nosotros en sales@guisapet.com.
GENERAL DATA PROTECTION REGULATION (GDPR)
Hello Guisapet UK Customers
At Guisapet UK, looking after your personal data is very important to us. We understand that our customers should have the right to choose what data we hold of theirs and what information we send them.
We're constantly striving to provide you with the best possible experience. To that end, we want to give you an overview of updates to Guisapet UK Privacy Policy .
Below is a summary of the changes.
- The new privacy law
On May 25, 2018, the European Union General Data Protection Regulation (GDPR), will take effect. The GDPR gives individuals in the EU more control over how their data is used and places certain obligations on businesses that process information of those individuals. We’ve updated our policy to take into account the new requirements of the GDPR.
- Transparency
We’ve provided additional details about the information collected, system integrations, and how that data is used within our organisation.
- Personal data control
We've made it easy for you to control the information you provide to us. Our policy explains how you can make choices about your information including how to access, review, change and delete your personal information upon request.
By continuing to engage with Guisapet UK on or after May 25th, 2018, you acknowledge our updated Privacy Policy. If you have any questions about these changes, please contact us via email sa.
sales@guisapet.com.
We understand that you will be receiving a lot of emails talking about GDPR (General Data Protection Regulation) this week. The regulations are designed to give you, the customer, more control over how your data is stored and used by our company.
We will aim to only send you content that is of interest to you and to keep it to a minimum. No information that we hold on our customers is ever passed onto third parties, however you will have the option to give us your preferable contact method for shipping purposes. Contact Methods available: Mobile Number and/or Email. Our chosen shipping company for the UK and Europe is Parcelforce and for the US, Canada and Rest of the World is Fedex.
Terms & Conditions
Guisapet UK Privacy Policy
At Guisapet UK we take your privacy very seriously. Our revised privacy policy is in line with the new GDPR laws that come into place on the 25 May 2018.
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Flour and Spoon or sign up to our newsletter(not available at the moment and all previous data collected via Mailchimp were deleted.
WHY WE COLLECT YOUR DATA
At Guisapet UK we use your details to process orders and keep you updated on our products and service most relevant to you through our customer email newsletter(not available at the moment). We will only email you if you have agreed to receive our newsletters(not applicable at the moment) or if it is regarding an order you have placed with us.
HOW WE COLLECTED YOUR DATA
You have provided us with your information either through purchasing from us or signing up to our email newsletter(not applicable at the moment).
PERSONAL INFORMATION WE COLLECT
When you visit shop.guisapet.com, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. We collect Device Information using the following technologies: “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
We also use Google Analytics to better understand how people interact with our website. Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information using PayPal (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.
HOW DO WE USE YOUR PERSONAL INFORMATION?
(When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.) We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you; Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or promotion relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
SHARING YOUR PERSONAL INFORMATION
Our company is hosted on the squarespace.com platform. Squarespace.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Squarespace.com’s data storage, databases and the general Squarespace.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Squarespace.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
BEHAVIOURAL ADVERTISING
We don’t currently use any targeted advertising through our website.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to send us an email to sales@guisapet.com.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
UNSUBSCRIBE(Not available at the moment).
Our customers have a right to withdraw their data at any time.
CHANGES
We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at sales@guisapet.com.
This policy has been updated on 23th May 2018
If you have any questions, do not hesitate to contact us.
Thanks again for your custom.
Guisapet UK Ltd.